Student Services Facilitator

Posting Details

Posting Details

Institution South Dakota State University
Working Title Student Services Facilitator
Posting Number NFE00076P
Department SDSU-Continuing Education & Outreach
Physical Location of Position (City) Brookings
Posting Text

SDSU Continuing and Distance Education is offering an exciting career opportunity as a Student Services Facilitator. The Student Services Facilitator supports efforts to further the growth of the University’s continuing and distance education program by developing and managing a one-stop access point for off-campus students including the development of online support services; facilitating and advising special student populations such as GPIDEA/AGIDEA and adult learners. This is a 12 month, full-time, benefit-eligible position.

SDSU actively seeks to increase social and intellectual diversity among its faculty and staff. Women, minorities, veterans, and people with disabilities are especially encouraged to apply.

This position serves to assist current and prospective students pursuing higher education through online/distance learning opportunities offered through South Dakota State University. This position will work with a variety of individuals and students; including adult learners, traditional students, and high school students to ensure access to appropriate student services such as, but not limited to, admission, registration, academic advising, etc.

• Facilitate one-stop student support services for distance students.
• Facilitate advising, registration, and admission of distance students.
• Assist in the development and implementation of an orientation to online learning which will introduce current and prospective students to SDSU online, campus resources, study skills, policies and procedures.
• Provide general information regarding options and connect individuals to appropriate departments and services.
• Facilitate and coordinate GPIDEA and AGIDEA programs including academic department approvals, consortium representation, and student application and registration.
• Provide academic advising for the Bachelor of General Studies degree program and assist with a variety of adult degree completion efforts and programs.

• Four-year college degree in field related to student services (i.e. Human Development, Psychology, Sociology, Education, Counseling, etc.) by date of application.
• Minimum of one year experience in student support services/academic advising or customer service.
• Understanding of the use of technology; for example, e-mail, web browsers, Microsoft applications, etc. to deliver student services in a higher education setting.
• Ability to establish good working relationships with students and colleagues at all levels across departments and at other institutions.
• Strong oral and written communication skills are required.
• Effective interpersonal skills.
• Valid driver’s license or ability to obtain within 30 days of hire.

• Master’s degree in area related to student services/academic advising.
• Understanding of current practices and trends in the support of students in online education, adult learners, and high school students.
• Experience with online learning.

This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDSU Human Resources at (605) 688-4128 if you require assistance with this process.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, a criminal background check.

As of January 1, 2018, South Dakota State University will be a tobacco free environment.

Posting Date 12/29/2017
Closing Date
Open Until Filled Yes
First Consideration Date 02/01/2018
Advertised Salary Commensurate with qualifications.
Duration of the Term 12 months
If Other, describe duration
Appointment Percent 100
Work Hours

Typically, M-F, 8:00 am – 5:00 pm. Occasionally scheduled irregular work hours, a few times per semester.

Typical Hours Worked Per Week
Appointment Type Regular
Faculty Status No
Scope of Search External (includes Internal)
If internal, define scope of search
This position requires Travel, Overnight stays, Valid Drivers License
If other, please indicate
Department Description and Cultural Expectations

South Dakota State University is the state’s largest, most comprehensive higher education institution. As South Dakota’s Morrill Act land-grant university, SDSU had a fall 2016 enrollment of 12,613 students from all 50 states and 85 countries. Students choose from 73 majors, 36 specializations, 75 minors, 35 master’s degree programs, 15 Ph.D. programs and two professional doctorates. Approximately 55% of SDSU students are residents of South Dakota, 37% from other states, and 8% from other countries. There are ongoing efforts to bring a greater global perspective to the campus to increase diversity. The work of the university is carried out on a resident campus in Brookings, at sites in Sioux Falls, Pierre, Rapid City, and through Extension offices and Agricultural Experiment Station research sites across the state.

From its roots as a land grant university established in Brookings, South Dakota in 1881, SDSU today is a vibrant, complex Carnegie Research University – High Intensity institution. It competes in Division I Athletics, is a member of the Missouri Valley Football Conference and participates in the Summit League for most other sports.

With exceptional alumni, community, and Foundation support for student scholarships as well as all aspects of campus life, SDSU is the center of life in Brookings. Brookings, a community of approximately 23,000, is located in eastern South Dakota along Interstate 29, just one hour north of the state’s largest city – Sioux Falls. Brookings is a safe, family-friendly, vibrant, thriving community with many amenities you would find in a much larger city, but with a small-town feel. Residents enjoy the tree-lined streets, leisurely pace of living, a short commute time and a variety of career opportunities in a growing job market. Division I South Dakota State University creates a youthful and energetic atmosphere and provides residents with a multitude of athletic, cultural, educational and recreational activities.

The top-ranked Brookings School District offers small classroom sizes and highly qualified, experienced teachers. The city boasts an abundance of attractions and activities such as the Children’s Museum of S.D., Dakota Nature Park, S.D. Art Museum, McCrory Gardens, S.D. Ag Heritage Museum, Outdoor Adventure Center of S.D., Downtown at Sundown, and the Brookings Summer Arts Festival. Brookings is consistently ranked as a top place to live. Recent accolades include: #1 Best Place to Live in S.D., #25 Best City for Entrepreneurs, #2 Best School District in S.D., Top 10 Best Small Towns in America, Safest College Town in America, and the Top 25 Safest Cities in America. Learn more about Brookings by visiting Bring Your Dreams!

Affirmative Action Statement

South Dakota State University is committed to affirmative action, equal opportunity and the diversity of its faculty, staff and students. Women, minorities, veterans, and people with disabilities are encouraged to apply. Arrangements for accommodations required by disabilities can be made by emailing SDSU prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship, ancestry, gender, marital status, pregnancy, sexual orientation, age, disability, veteran’s status or any other protected class in the offering of all educational programs and employment opportunities. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128.

Diversity Statement

South Dakota State University is committed to diversity of community and ideas. We believe in a supportive, diverse, collaborative, and cohesive environment with a focus on access. We actively seek collaboration with individuals with differing perspectives, backgrounds, and areas of expertise.

Contact Information

For questions on the position, contact Dr. Kathie Erdman Becker at (605) 688-6296 or

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. Where did you hear about this position?
    • SDBOR Employment Site
    • List Serv
    • Website
    • Chronicle of Higher Education
    • Newspaper
    • Black Doctoral Network
    • APLU
    • Linkedin
    • Other

Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter
  3. Reference List
Optional Documents